This is a remote position.
Support LAN, WAN (including SD-WAN), and Wi-Fi infrastructure for the customer.
Gather customer requirements and create documentation (High-Level Design, Low-Level Design, Run Books) following customer standards.
Collaborate with deployment teams.
Primary focus on solution gathering and design (minimal support on actual migrations, occasional support on service or topology changes).
Support the routing migration project across all customer sites from Zscaler to Palo Alto.
Technical Requirements:
Cisco CCNA certification or equivalent knowledge.
Basic to intermediate knowledge of Cisco Routing & Switching technologies.
Practical hands-on experience with Cisco hardware (routers, switches) and basic Cisco CLI commands.
Working knowledge of network protocols: OSPF, EIGRP, VLAN, STP.
Ability to perform basic-to-intermediate network configuration, fault identification, and hardware diagnostics.
Soft Skills:
English: Good command in spoken and written communication (reading technical documentation, direct interaction with customer and India team).
Detail-oriented, accurate, and capable of working independently.
Team player with strong customer-facing communication skills.
Willingness to develop and pursue further certifications (e.g., CCNP in the future).